75% of customer support emails, answered by your AI email assistant

Reduce time spent on customer service with an "AI email assistant" that automatically replies to support emails using knowledge from your website and help docs.

My AskAI has over 50k businesses using them to create AI assistants

AI-powered customer service is the future. And you know your email support can and should be better

Providing customer support over email is expensive and time consuming. And you're probably still unhappy with your response times.

Slow response times impact retention

Customers understandably get frustrated when they email a support team and wait days before a response. Especially when it's a simple question.

Good email support is very time consuming

Replies are either done quickly with only links to existing help docs, or they require a lot of time to extract a useful answer from your help docs.

You don't want to give full control to an AI

You want full transparency on AI replies and the ability to take over a support conversation for situations that need a human touch.

Keep your existing support email, and let AI handle up to 75% of your inbound customer service requests

By creating your own customer service AI email assistant, trained on your company's website and help docs.

Easily add your website content to train your AI email assistant

AI assistant trained on your website & helps docs to answer users' emails 24/7

Adds all the pages from your website and help docs

New content automatically added and kept up to date

Answers any question, instantly replying with verified AI answers

No more waiting days for a support agent to reply by email

Photo of a My AskAI customer sharing a review of their experience with an AI customer support assistant

"Immediately, it was giving excellent answers, way beyond what we’ve seen before."

Seymour Segnit, CEO, Magfast

Helpful and accurate AI replies to customers, who can always request further help if needed

Customers can always reply to the AI assistant to speak with one of your team

Works with all email providers, keep your existing support email address

Full visibility of AI email replies, so no repetition needed by customers

Email providers Gmail and Outlook that are supported by My AskAI's AI email assistant

"Fantastic support, clear documentation, and insanely powerful."

Youssef Hounat, VP of Product, DataSnipper

Every customer support email becomes an actionable insight

Automatically extracts and groups issues, bugs and feature requests from emails

Team email alerts for newly identified actionable insights

No manual tagging, analysis or summarizing required

"Really looking forward to putting time back into our team’s day with conversational insights."

Sam Norman, Chief of Staff, Zinc Work

Add your AI assistant to your website to provide even faster support

Add to your website with 1 line of code

Integrates with any existing live chat providers

Works alongside your email assistant, using the same knowledge base

Learn more about the AI web assistant

Your AI assistant handles the majority of your email requests, but your team can always view or reply to any email

You don't have to make any changes to your existing support email address or email provider. My AskAI intelligently handles and replies to support requests using your existing email.

How hybrid AI and human email customer support works at My AskAI

Understand how the email assistant setup works

6 actionable tips on how to write great customer support email replies

When dealing with customer's all day long, it's easy to let standards slip or forget the basics.

Personalize your response

Tailor your response to their specific issue, showing that you've taken the time to understand and address their concerns.
Always use information from their original email, such as past interactions or specific details about their issue, to make your response as relevant and helpful as possible

Provide additional resources (help docs)

Include relevant links to tutorials or knowledge base articles that can further help them. This not only empowers the customer with more information but also demonstrates a proactive approach to solving their problem.
Make sure that the resources are relevant to their issue though.

Be clear and concise

Customers appreciate easy-to-understand responses. Avoid jargon or overly technical terms that might confuse the customer. Instead, use simple language and break down your response into short paragraphs or bullet points for better readability.
If you're providing instructions or steps, ensure they're easy to follow.

Follow-up proactively

Let the customer know how and when they can expect a follow-up, especially if the issue cannot be resolved in a single exchange. If possible, give a specific timeframe for the next steps.
After the issue has been resolved, consider sending a follow-up email to check-in with them and see if they need any more help.

Express empathy and take responsibility

Acknowledge the customer's feelings and show empathy towards their situation. Phrases like "I understand how this might be frustrating" can go a long way in building a connection with the customer.
Also, take ownership of resolving the issue, even if it involves escalating it to another team

Use positive language

The tone of your email can significantly impact how your message is received. Aim for a positive and respectful tone throughout your reply.
Even when giving bad news, try to frame it positively or offer solutions. For example, instead of saying "We can't do that," you might say, "Here's what we can do instead."

An AI email assistant is just the beginning. See all our other AI customer service features

Custom answers

Create custom answers to specific questions to have more control over your AI agent's response. Learn more about custom actions.

Suggested fixes

When a number of conversations are about the same topic, we'll suggest a fix for your team and send out an email to let you know. Learn more about Suggestions.

Agent instructions

Control your AI agent's personality and tone of voice to match your brand. Learn more about custom instructions.

Access live customer data

Give access for your AI agent to your live customer, Shopify, or system data. So your AI agent can answer questions about recent orders for example. Learn more.